1. Symptom: When you run the software, message ¡°Lock Error¡± appear and the system exits.
Solution: It indicates that you did not properly install the software lock. Please check it before you can run the software. The system can not find the lock possibly because of the following reasons. Follow the below steps for correction.
1) Lock is not inserted into the USB port. You must insert the lock into the USB port before you can run this software.
2) Loose connection between the lock and the USB port. Insert the lock into another USB port.
3) Lock drive program is not properly installed. Follow the below steps to correct the fault:
a. Exit the software, perform the ¡°Install lock drive program¡± step in the installation CDROM;
b. Right click ¡°My computer¡± -> ¡°Attribute¡± -> "Hardware¡± -> ¡°Device manager¡±;
c. Check if there are yellow warning symbols before devices;
d. If so, right click the faulty device one by one and uninstall it;
e. Click in the menu ¡°Operation¡± -> ¡°Scan and detect hardware change¡±;
f. If the lock is properly connected to the PC, the PC will find the new hardware;
g. Install the lock as per the system¡¯s instruction.
4) Check if the lock is damaged. If so, contact the device supplier.
2. Symptom: after the software is installed, when you run it, message ¡°Database¡± or ¡°ADO" error appears and the software can not work normally.
Solution: The fault is caused by out-of-date database file in Window operation system. You need to install office 2000 or later version.
3. Symptom: after the tester is connected to the PC¡¯s USB port, the tester's indicator is not on or keeps flashing.
Solution: Loose connection between the tester and the PC¡¯s USB port. Please check the connection.
4. Symptom: after the tester is connected to the PC's USB port, when you start the PC, it can not find the new hardware and there is not the universal serial bus controller in the device manager.
Solution: The fault is related to the installation mode chosen when you install the operation system. Serial bus controller is not included. So the USB device can not be installed. Add the serial bus controller in the system using the CDROM for operation system installation. Then install the USB device.
5. Symptom: When you click the ¡°Capture¡±, message " The Video Device Is not Ready!¡± appears.
Solution: It indicates that the system does not find the tester possibly because of the following reasons. Follow below steps to correct the fault:
1) The tester is not connected to the USB port.
2) Loose connection between the tester and the USB port.
3) If other image devices, such as camera etc., are installed, please remove them.
4) Wrong data source is selected. Please select 0 through 9. For most of PC, it is 0.
5) The tester drive program is not properly installed. Follow the below steps to correct the fault:
a. Exit the software. Ensure the tester drive program is installed before you do the following steps;
b. Right click on the desktop ¡°My computer¡± -> ¡°Attribute¡± -> ¡°Hardware¡± -> ¡°Device manager¡±;
c. Check if there are yellow warning symbols before devices;
d. If so, right click the faulty device one by one and uninstall it;
e. Click in the menu ¡°Operation¡± -> ¡°Scan and detect hardware change¡±;
f. If the lock is properly connected to the PC, the PC will find the new hardware;
g. Install the lock as per the system¡¯s instruction.
6) Tester is damaged. Please contact the device supplier.
Note: In most cases, the fault is because of the 5th reason. You shall check as per the procedure until you find the device under the ¡°Image processing device¡± in the ¡°Device manager¡± and there is no yellow warning symbols before devices.
If the fault is not corrected yet, you can consult a specialist or contact the supplier.
If you have other questions, please consult our technical support service at +86-20-87594601. For more information, please visit: www.18906.com.
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